How to complain

It’s time to act!   What can you do?

If you are affected by the noise, and/or were not consulted about the change in flight path, you must act immediately.

The CAA was forced to postpone its post-implementation review (PIR) of the flight path in 2016 due to technical issues. The PIR will now take place in 2017. The CAA has started data collection and aircraft noise monitoring which will take place between February and August 2017.

It is imperative that you give feedback; according to Luton airport, 90% of St Albans residents that responded to the initial consultation approved the implementation of RNAV – which many local residents feel does not reflect reality – as most were not aware of the consultation in the first instance.


1.  Complain to Luton Airport (LLA)

using their online flight tracking system known as TraVis (

Click on the green speech bubble on the menu bar to start a complaint.

Here you can complain about specific flights, or make a general complaint about flights occurring at a certain time of day (e.g. morning).

Or, you can email them:

Or you can phone 01582 395382 (24 hours automated line) giving your name, address and reason for the complaint.

2. Contact the CAA

Contact the Civil Aviation Authority (CAA):

Scroll down to Quick Links and along to click on ‘Make a complaint’.

On the new page - scroll down to 'Reports from the public'.

Click ‘Aircraft Noise’. Scroll down beneath the ‘Larger Airports’ table and click on ‘Form FCS 1521’.

Complete the form and click on the ‘Submit’ button.

3.  Contact your MP

Email your MP to express your concerns: or